Frequently Asked Questions

Simply browse the marketplace, select the asset you want and complete the checkout. Once your payment is confirmed, the asset is instantly unlocked in your account.

Payments are securely processed via Payhip and support major payment methods such as credit/debit cards and PayPal, depending on your region.

Yes. All payments are handled through Payhip’s secure checkout system. ES SHOP never stores your payment information.

Immediately after purchase. Your assets are available for download as soon as your payment is confirmed.

You can download your assets from your Payhip account dashboard at any time.

Yes. Purchased assets remain accessible in your account, allowing you to re-download them whenever needed.

Yes. All assets are licensed for use in your own Roblox projects, unless stated otherwise on the product page.

No. Reselling, redistributing, or sharing assets is not allowed unless explicitly stated in the product’s license.

ES SHOP assets are created with Roblox development in mind.

However, developers remain responsible for ensuring their usage complies with Roblox’s Terms of Service and community guidelines.

A Payhip account is required to access your downloads and manage your purchases.

If you need assistance, you can contact our support team through the Contact page.

We aim to respond as quickly as possible.

Due to the digital nature of our products, refunds are generally not offered.

Please refer to our Terms of Use for full details.